Frequently Asked Questions
Below you will find most frequently asked questions and answers about our couriers and delivery services.
General Questions
A courier service is a delivery service that is similar to shipping, but instead of shipping all of your deliveries are completed by a driver the same day. This ensures that your package is delivered on time with no delays and safely to it’s destination without it being bumped around during the shipping process.
Couriers fill the need for delivery of packages where shipping just doesn’t cut it. Some examples would be when a delivery needs to be completed quickly or the same day. Others an include when a package is too large to be shipped but still needs to be delivered quickly. Some deliveries are also too valuable to leave to a normal shipping provider. A courier and same day delivery service fills those needs because your package is picked up at point A and driven to point B without any stops in between. This means your package arrives on time and safely to it’s destination.
Costs for our courier and delivery services will vary based upon the size and weight of the item, what type of vehicle you require, how quickly you need the item delivered and the distance from your pick up point and delivery point. Contact us or use our online request form for an accurate quote.
Our rush courier and delivery services can vary in terms of delivery time. We offer a rush service where a courier will pick up and deliver your package direct with no stops in between; which is usually delivered in under 60 minutes. Other courier services we offer include a 3 hour delivery, a 5 hour delivery, and a same day delivery which would deliver your package before end of business day. Contact us for more details regarding the types of services we provide.
Using our box trucks the heaviest weight that can be accommodated is 10,000 lbs. Anything larger than that will require a semi truck which are available to be scheduled, contact us for further details.
We can deliver all types of packages, from small documents to large shipments. We have a range of vehicles, including cargo vans and box trucks, to accommodate packages of various sizes.
Yes, we offer insurance for your package to protect against loss or damage. The cost of insurance will depend on the value of your package.
We accept a variety of payment methods, including credit cards, debit cards, and PayPal. Payment can be made online or in-person at the time of delivery.
While we offer nationwide delivery services, we have a particular focus on Florida, Texas, Alabama, and Georgia. We have extensive experience delivering packages to these regions and understand the unique challenges and opportunities that come with shipping to these areas.
Yes, you can cancel or modify your delivery order as long as the package has not yet been picked up by our driver. Please contact our customer service team as soon as possible to make any changes to your delivery order.
Courier matrix offers STAT prescription, medical sample, medical specimen, medical equipment, and medical supply delivery throughout the United States. All of our medical courier delivery drivers also operate in a climate controlled vehicle and are equipped with blood and spill kits. We are familiar with government regulations such as HIPAA and OSHA and make sure to follow these regulations when performing any medical courier and delivery.
Our legal courier and delivery drivers are experienced and knowledgeable about not just legal deliveries but of the basic functions of the judicial system. Due to this we offer same day and rush court filings, document retrieval, and court records staging and transportation.
Our same day and rush freight delivery services are used daily throughout the United States. If you need freight or LTL delivered as soon as possible or by the end of the day give us a call for your quote and we will get it delivered safely and on time.
Simply fill out your name, phone number, email, speed, pick up and delivery destination, and details of your delivery and we will get back to you with a quote within minutes.
We understand that not every delivery is going to fall in between normal business hours so we are conveniently open 24/7 and can make a delivery at any time of day or night.
Yes, we offer overnight delivery services for packages that need to be delivered the next day.
You can track the progress of your delivery in real-time using our online tracking system. You will receive updates via email or text message, so you always know where your package is and when it will arrive.
No, we currently only offer domestic delivery services within the United States.
If your package is lost or damaged during delivery, we will work with you to resolve the issue and provide compensation as necessary. Please contact our customer service team as soon as possible to report any issues with your delivery.
Employment Topics
As a delivery driver for our company, you will be responsible for delivering a wide range of packages, including documents, small parcels, and larger items. You may also be required to make deliveries to both commercial and residential locations.
To become a delivery driver for our company, you must be at least 18 years old, have a valid driver's license, a reliable vehicle, and insurance. You must also have a good driving record, pass a background check and drug screening, and be able to lift and carry up to 50 pounds.
While experience as a delivery driver is preferred, it is not required. We provide comprehensive training to all new drivers to ensure they are familiar with our processes and procedures.
Our delivery drivers are considered independent contractors. This means you will have the flexibility to set your own schedule and work as much or as little as you like.
Our pay rate for delivery drivers varies based on experience, the type of packages being delivered, distance and other factors. We offer competitive pay rates and opportunities for bonuses and incentives.
Yes, as an independent contractor, you will be required to use your own vehicle for deliveries. You will also be responsible for the cost of maintaining and insuring your vehicle.
To apply to become a delivery driver for our company, please visit our Careers section and fill out our online application. Our hiring team will review your application and contact you if you meet our requirements.
Schedule a Delivery Today
Schedule a pick up and delivery today and see why so many customers trust us to deliver their packages quickly, efficiently, and with the highest level of customer service.
